Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@shopantonioguzzo.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@shopantonioguzzo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 daysof the date you (or a third party you designate, other than the carrier) receive the goods. This right is granted under the EU Consumer Rights Directive (2011/83/EU).

To exercise your right of withdrawal, you must notify us of your decision by an unequivocal statement (e.g., by email) before the 14-day period expires. You may contact us at:

📧 help@shopantonioguzzo.com

You may use the following model withdrawal form (not obligatory):

"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

Return of goods: You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. Items must be unworn, unused, with tags, and in their original packaging.

Refunds: We will reimburse all payments received from you, including standard delivery costs (except for any additional costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days after we receive the returned goods. We will use the same means of payment as you used for the initial transaction.

Exceptions: The right of withdrawal does not apply to:

  • Custom-made, personalized, or made-to-order jewelry pieces
  • Items that have been worn, altered, or damaged after delivery

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@shopantonioguzzo.com.

At Antonio Guzzo Fine Jewelry, we want you to love every piece you purchase. If for any reason you are not completely satisfied with your order, we are here to assist you.

Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in original condition.

  • All original packaging and documentation must be included.

Please note:

  • Custom, personalized, made-to-order, and special-order pieces are final sale.

  • Items marked as Final Sale are not eligible for return or exchange.

Return Process

To initiate a return, please contact us at help@shopantonioguzzo.com within the return eligibility period.

Customers may download a prepaid return shipping label through the return portal available on our website.

Once your return is received, our team will inspect the item to ensure it meets our return requirements before processing approval.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been inspected and accepted.

Please note that processing times may vary depending on your financial institution.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

Once reviewed, we will arrange an appropriate resolution, which may include a repair, replacement, or refund.

Shipping & Liability

At Antonio Guzzo Fine Jewelry, we carefully package every order to help ensure safe delivery.

All shipments are fully insured while in transit. However, once a package has been transferred to the shipping carrier, Antonio Guzzo Fine Jewelry is not responsible for delays, loss, theft, or damage occurring during transit.

For security purposes, signature confirmation may be required upon delivery.

Shipping Insurance & Claims

Every shipment is insured based on the value of the purchased item.

Claims related to lost, stolen, or damaged packages must be filed directly with the shipping carrier.

We are happy to assist by providing supporting documentation, including proof of shipment and tracking information, when needed.

Questions?

For return assistance or additional information, please contact our customer support team: help@shopantonioguzzo.com